Refund policy

Returns and Cancellations

Collectorcon does not offer change of mind returns. We do not operate a goodwill, discretionary or extended returns scheme, and we do not accept returns because an item is no longer wanted, because its market value has moved, or because you have simply changed your mind. The only returns we accept are the two set out below: the statutory cancellation right that applies to online orders, which we are not permitted to exclude, and items that arrive incorrect, faulty, damaged or not as described.

 

Under the UK Consumer Contracts Regulations 2013, you have the right to cancel an online order within 14 days of receiving your items, and a further 14 days to return them. This policy explains how that right applies to collectible products. Nothing in this policy affects your statutory rights. Because sealed and graded trading card products are a known target for substitution and resale fraud, the conditions below apply to every cancellation. These conditions do not remove your statutory rights — they set out the deductions we are entitled to make where returned goods have been handled beyond what was necessary to inspect them.

 

Sealed products (booster boxes, elite trainer boxes, bundles and other factory-sealed items) may be returned within 14 days of delivery provided they remain unopened with all seals, shrink wrap and packaging fully intact. Because sealed trading card products can be opened, tampered with, resealed or have contents swapped, all returns are inspected. If a seal is broken or shows signs of interference, we may reduce your refund by the amount the item's value has been diminished. For opened sealed products this deduction may be up to the full price, as an opened product can no longer be sold as sealed. Sealed items are dispatched with a numbered tamper-evident security label. If that label is missing, broken, peeled or reapplied on return, the item can no longer be sold as sealed and the deduction for diminished value will apply in full.

 

Graded cards may be returned within 14 days of delivery provided the card remains in its original, undamaged grading case and the case serial number matches your order. Cards removed from their grading case cannot be verified and any refund may be reduced accordingly.

 

Raw (ungraded) cards may be returned within 14 days of delivery in the same condition and in the protective packaging supplied. We record the condition of cards before dispatch. If a returned card is not the exact card sent, or shows additional wear, damage or signs of substitution, the refund may be reduced or refused to the extent the item has been handled beyond what is necessary to inspect it.

 

Mystery packs and other chance-based products are sold as described. The contents, or the market value of the contents, not meeting expectations is not a fault. Statutory return rights apply to unopened mystery products only.

 

Pre-orders may be cancelled for a full refund at any time before dispatch.

 

How to return: email collectorcon@blvkmgmt.com within 14 days of delivery with your order number. Items must be posted back within 14 days of notifying us, packed securely using sleeves, top loaders, bubble wrap and rigid outer packaging as appropriate. You are responsible for return postage and for the items until they reach us, so we recommend tracked and insured postage. Damage caused by inadequate return packaging may reduce your refund.

 

Refunds are issued to your original payment method within 14 days of us receiving the return, less any deduction for diminished value.

 

Faulty, damaged or incorrect items: if your order arrives damaged, incorrect or not as described, contact us as soon as possible with your order number and clear photos of the packaging and the item. Under the Consumer Rights Act 2015 you are entitled to a repair, replacement or refund, and we will cover return postage for faulty or incorrect items. Claims for incorrect, damaged or not-as-described items must include your order number and clear photographs of the outer packaging, the intact or broken security label, and the item itself before we can process them. Please send these within 48 hours of delivery where possible, as it helps us resolve the claim and raise it with the courier.

 

Items sent to us (for example through our card buying service) must be packed safely and securely by the sender. A packing guide is available on request. We are not responsible for damage in transit caused by inadequate packaging, and unsafely packed items may be returned in the packaging they arrived in.

 

Incorrect or incomplete addresses: please check your delivery address carefully before completing your order. Refunds cannot be given for items sent to an incorrect address entered at checkout, or for items lost in the mail due to an incomplete address. If you notice an address error after placing an order, email collectorcon@blvkmgmt.com immediately and we will correct it if the order has not yet been dispatched.